CyberKnife Center of Chicago has announced results of an annual patient experience and satisfaction survey, in which the Elmhurst-based cancer treatment center scored higher ratings than the benchmarks for all measured questions based on telephone surveys conducted with patients from Jan. 1, 2012 to Dec. 31, 2012.
Responses from more than 100 patients were received during the surveying process. For key measures of patient satisfaction, over 90 percent of patients surveyed gave CyberKnife Center of Chicago’s doctors and patient care staff a rating of nine or 10 on a 10-point scale, which is higher than the national average for those attributes.
Conducted by HealthStream Research, a national provider of web-based products and research services for health care organizations, the survey was part of an annual review of Elmhurst Memorial Hospital’s service lines. CyberKnife Center of Chicago is a service of Elmhurst Memorial Hospital and part of the hospital’s cancer center.
“We strive to provide our patients with the highest quality care, and the high marks our team and facility received on this survey are an affirmation of those efforts,” said Anne Dunlap, site administrator of CyberKnife Center of Chicago. “To score higher than the national benchmark in all categories of patient experience measurement is an accomplishment of which we are very proud.”
Opened in 2009 through a partnership with Elmhurst Memorial Hospital, CyberKnife Center of Chicago is the only CyberKnife® treatment provider in DuPage County. CyberKnife treats malignant and benign tumors and other medical conditions with precisely targeted, high-dose radiation in five or fewer outpatient procedures. The advanced robotic technology delivers pinpoint radiation to tumors without surgery or sedation while minimizing radiation exposure to healthy tissue.